The interaction between customers and the vendors of the items and services they use is governed by consumer law. To protect consumer rights, the federal and provincial governments have put in place consumer laws under the following Acts:
- The Consumer Protection Act of Islamabad, 1995; the Consumer Protection Act of Khyber Pakhtunkhwa, 1997
- The Consumer Protection Act of 2003 in Baluchistan
- The Consumer Protection Act of Punjab, 2005
- In 2015, the Consumer Protection Bill was introduced.
Federal and provincial governments have consumer district courts. Their goal is to defend consumer rights and inform them.
Consumer Law’s Scope
The following areas are covered under consumer law:
- The legislation applies to district-level consumer complaints.
- The laws encompass all items and services.
- It applies to all industries, whether public, private, or individual proprietorship.
- The legislation allows for appropriate consumer redress and compensation.
- Consumer courts have the authority to punish defaulters with fines and jail time if they do not follow the court’s directives.
When should you go to consumer court?
A customer may file a complaint with the consumer court if:
- low-quality, illegal, or expired goods on the market.
- If the store refuses to provide you with a receipt,
- If the item rate list is not shown
- Complaint about a purchased product’s warranty.
- If the manufacturer’s date, ingredients, and expiration date are not included on the packing
- Any product’s misleading advertising
- A government or commercial service organization or employee provides poor service.
- There is no clear policy about goods purchased and returned.
How to Apply
To file a petition with the consumer court about a product or service, you need to write down the following information:
- The petitioner’s name, CNIC number, and address
- The participant’s basics
- A duplicate of the legal notice
- Damages and claims information
- Documentary evidence (e.g., a receipt)
- Aiming for relief
- The Plaintiff’s Statement
Filing a complaint to DCO:
Concerns about a product or service may also be directed to district consumer protection committees. All District Coordination Officers (DCOs) have been given the ability to listen to and react to concerns. If a client wants compensation, they should sue in consumer court.